Voice and Chat Incident

Incident Report for UJET

Resolved

This incident has been resolved.

Posted Nov 09, 2022 - 15:26 UTC

Identified

We have identified the source of the issue: Google Firestore Realtime Database service is experiencing an outage. We have failed over to our secondary redundant realtime database service which has resolved the issue.

Posted Nov 09, 2022 - 15:09 UTC

Investigating

We are currently investigating an incident that is affecting agents ability to receive calls and chats.

Posted Nov 09, 2022 - 14:52 UTC